FAQ

Frequently asked questions

Everything we hear before someone signs up - in one place, not spread across five WhatsApp messages.

Pricing & what's included

What's actually included in the ₹3,999 / ₹6,999 price?

The build itself (4-5 pages on Basic, up to 10 on Enhanced), mobile-responsive design, a WhatsApp floating button, a contact form, Google Analytics 4, and domain, hosting, and SSL for the first year. Enhanced also includes a free Google Business Profile setup. Full breakdown is on our Pricing page.

Why is there a renewal fee from Year 2?

Because domain and hosting are real, ongoing costs - they don't stop after year one. Year 1 bundles them into the build price; from Year 2, a single annual renewal (₹2,799 Basic / ₹4,999 Enhanced) keeps everything running and includes a small yearly change allowance. It's published upfront specifically so it's never a surprise later.

What's the actual difference between Basic and Enhanced?

Page count (4-5 vs. up to 10), revision rounds (2 vs. 3), delivery time (5 days vs. 7-10), and Enhanced includes a free Google Business Profile setup. Both are template-based - Enhanced is more pages and more polish, not custom code.

I already have a domain - does the price change?

No, the price stays the same. Tell us during onboarding and we'll point your existing domain to the new site instead of registering one.

Do you ever discount the published price?

No - what's on the Pricing page is what everyone pays. It's already the honest, low-anchor price; discounting it for some clients and not others isn't something we do.

Do you have a referral program?

Yes - if you know a business owner who needs a website, tell them to mention your name when they message us on WhatsApp. Once they sign up, you get ₹500 off your next renewal. This doesn't change what they pay - the published price stays the same for everyone - it's just a thank-you for sending business our way.

The process

How does this actually work, start to finish?

WhatsApp us, fill a short content form (business details, photos, logo, preferences), pay the advance, and we start building. You get a preview link in 5 business days (Basic) or 7-10 (Enhanced), get two or three rounds of feedback, then pay the balance and go live. Full walkthrough on How It Works.

What do I need to provide?

Business name and description, your services or products, photos (phone photos are fine), a logo if you have one, and your contact details. If you don't have a logo yet, that's a paid add-on we can handle.

What if I don't have professional photos?

Phone photos work - we'll flag anything that's genuinely unusable rather than quietly using stock images instead. We won't fabricate photos of your business.

Can I see examples before I commit?

Yes - our Portfolio page has live demo sites across different business types, at both the Basic and Enhanced tiers, plus PadhaiTrack for tutors.

Does the 5-day clock start when I pay?

It starts when we have everything we need from you - content form filled, photos and logo sent. If that's ready the same day you pay, the clock starts then too.

Payment

How much is the advance, and when's the rest due?

A portion upfront to start the build, with the balance due once you've approved the final preview - we'll confirm the exact split with you in writing before anything starts.

What payment methods do you accept?

We'll share payment details directly on WhatsApp once you're ready to proceed.

Is the advance refundable if I change my mind?

No - the advance is non-refundable once paid, since it reserves your build slot. The one exception: if we miss the agreed timeline (plus a grace period) despite you providing content on time, you get a full refund. Full policy is in our Terms of Service.

What if I cancel partway through the build?

The advance isn't refunded, and no design files are transferred - ownership only passes on full payment. If a domain was already registered on your behalf, that specific cost also isn't refundable.

Ownership & after launch

Do I own the site after payment?

Yes - once the balance is paid, the design and content are fully yours. Keeping it live does mean the annual renewal (domain, hosting, SSL), which is a real ongoing cost, not optional - but it's published upfront and bundles a yearly change allowance too.

What happens if I don't renew?

Your domain and hosting will lapse and the site will go offline. You still own the underlying design and content - you'd just need to arrange hosting elsewhere to use it.

How do change requests work after launch?

The first 3 months include free changes each month (2 on Basic, 3 on Enhanced) - text and image swaps only. From month 4 through the end of Year 1, it's ₹500 per change. From your Year 2 renewal, a yearly allowance (2 changes on Basic, 5 on Enhanced) is bundled in; anything beyond that is still ₹500 each.

What counts as a "change" versus a new quote?

Text and image updates count as a change. New pages, new sections, or new functionality are scoped and quoted separately - that's real additional work, not a quick edit.

Can I move my site to another provider later?

Domain: yes, always - transferred to your name on request. For static sites, we're on dedicated servers with no backend hosting-panel access to hand over, so we'll provide a full zip of your site files if you want to move hosts. For dynamic solutions like PadhaiTrack, the underlying code isn't transferred, even after full payment - these run on a shared, custom-built platform, and handing out that code would compromise security for every other client on it, not just you. You still fully own and use everything the solution does; the platform code itself stays with us.

Technical

Will my site actually work well on mobile?

Yes - every site is tested at real mobile widths, not just resized in a browser. Most of your visitors will be on a phone, so that's the primary target, not an afterthought.

Do you handle SEO?

Every site ships with basic SEO fundamentals - meta titles, descriptions, alt text, a sitemap. Deeper SEO work (content strategy, backlinks, ongoing optimization) is a separate add-on, not something a ₹3,999-₹6,999 build includes by default.

Is my site secure?

Yes - SSL (the padlock/https) is included and renewed automatically as part of your plan, on both tiers.

Can I get an email address like info@mybusiness.com?

Yes - ₹599/year per email ID, 5GB space each, listed on our Pricing page. We set it up directly on our own server, and it works in any mobile or desktop email client - Gmail app, Outlook, Apple Mail, whatever you already use. Request it on WhatsApp or through our Contact page.

Dynamic websites & PadhaiTrack subscription

What's the difference between a static and a dynamic site?

Static sites (Basic and Enhanced) are template-based - content pages, no logins, no database. Dynamic sites have real functionality: user accounts, admin panels, bookings, or anything that needs to store and retrieve data. Custom dynamic work is scoped and quoted individually - the one exception is PadhaiTrack, our tutor management product, which has fixed, published subscription pricing.

What is PadhaiTrack?

A ready-made tutor management system for home tutors and small tuition centers - student and batch management, attendance, fee tracking with QR code payment display, and test result uploads, plus a parent login. It's ₹145/month for your first 5 students, then ₹29/student/month after that - no big upfront cost, and priced for how many students you actually have. This is just one example of what we build - we can build a custom solution for you, or add any feature you need on top of it. See it live on our Portfolio page.

What if I only have 2 or 3 students?

The ₹145/month covers your first 5 students whether you're using all 5 slots or not - it doesn't scale down below that. It's meant to stay simple: one flat starting price, no partial-month or per-student math until you actually grow past 5. If you're just starting out, you're paying for room to grow, not just what you're using today.

Can you build something custom for my business?

Yes - tell us what you need on WhatsApp and we'll scope it in writing before anything starts. We never quote a dynamic price verbally on a first call; you'll always get a clear, written scope first.

About SmartWebMakers

Is this a real, established business?

Yes - SmartWebMakers has been building, hosting, and maintaining websites since 2014. The flat-rate static site is a newer, simpler product; the experience behind it isn't. More on our About page.

What if something breaks or goes wrong?

Message us on WhatsApp - it's the fastest way to reach us, and most questions get answered in minutes.

How do I get started?

Chat with us on WhatsApp and we'll send you the content form as the very next step - no waiting on a callback.

Still have a question?

Ask us directly - fastest answers come on WhatsApp.

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